1. Digital Products
GamepadTutorial sells digital software licenses. After a purchase is confirmed, the corresponding license may be generated and made available to the user through their account.
2. Refund Requests
If you experience an issue with a purchase, you may contact our support team to request a review of your case.
Each request will be evaluated considering the circumstances of the purchase, the status of the license, whether it has been activated, delivery of the digital product, and applicable legal obligations.
3. Licenses That Have Not Been Activated
If the license has not yet been activated, a refund request may be reviewed by our support team.
Having an unactivated license does not automatically guarantee approval of a refund. The request must be reviewed together with the purchase information.
4. Activated Licenses
When a license has been activated or linked to a device, the digital product is considered to have begun being used.
Requests involving licenses that have already been activated will be evaluated individually, including cases where there is a verifiable technical problem that prevents the product from being used properly.
5. Technical Issues
If you experience a technical issue with GamepadTutorial, we recommend contacting support first so that we can attempt to identify and resolve the problem.
If, after a reasonable review, it is determined that there is an issue attributable to the product that prevents its use, we may evaluate the solutions available for the case, including a refund when appropriate.
6. Compatibility
Before making a purchase, the user should review the available information regarding software requirements and compatibility.
If you have questions about the compatibility of GamepadTutorial with your computer, we recommend contacting support before making a purchase.
7. Duplicate Purchases
If you believe you accidentally made a duplicate purchase, contact support and provide the information necessary to locate the transactions.
We will review the corresponding transaction history to determine the available options.
8. Misuse and Fraud
Requests associated with fraud, abuse of the licensing system, payment manipulation, unauthorized distribution of licenses, or other activities that violate our terms may be rejected when appropriate.
9. Chargebacks
If there is an issue with a purchase, we recommend contacting our support team first so that we can attempt to resolve it.
Chargebacks or payment disputes will be subject to the procedures of the payment provider and the information associated with the transaction.
10. Processing Time
When a refund is approved, the time required for the funds to appear again in the payment method may depend on the payment provider, bank, or financial institution used by the buyer.
11. Cancellation of a Refunded License
When a refund is approved for a purchase associated with a license, GamepadTutorial may deactivate or cancel the corresponding license to prevent it from continuing to be used after the refund.
12. Applicable Law
This policy is not intended to limit any consumer rights that may apply under mandatory applicable law.
When a provision of this policy conflicts with a mandatory consumer right, the corresponding legal provisions will prevail.
13. Contact Us to Request a Review
To request assistance related to a purchase or refund, contact us through our official support channels.
To help us review your request, keep your purchase information and use the account associated with the purchase whenever possible.